Role Overview

Contract:  Full-time Permanent subject to funding

Salary: £34,944 to £43,134 (per hour £19.20 to £23.70) Depending on experience and qualifications

Hours & Days: 35 hours a week
Monday to Friday 9am to 5pm

Additional benefits: 28 days paid holiday,
Employer’s pension contribution of 6%

Location: Newcastle upon Tyne

About the Role

The Operations Manager will provide oversight across administration, compliance, governance, facilities and HR to ensure the Angelou Centre operates effectively and efficiently. You will ensure that the Centre is safe and welcoming for staff and service users, maintains compliant and efficient operational systems, and deliver key projects on time and to high standards.

This is a key leadership role requiring strong organisational, problem-solving, and people- management skills, with the ability to design and embed systems that strengthen our work and improve our workplace.

Our Ideal Candidate

Our ideal candidate is someone who:

• Has significant experience in an operations, administration, or HR Ideally within the charity sector.
• Has excellent knowledge of HR best practices within the UK and robust knowledge of UK employment law.
• Is excited to join The Angelou Centre during a period of growth, working strategically with the Executive Director to strengthen and improve HR practices.
• Demonstrate strong leadership skills to develop and inspire staff teams, embedding a culture of learning, inclusion, and continuous improvement.
• Has lived experience of, or a deep understanding of, the structural inequalities from the perspective of Black and racialised women.

Key Responsibilities

Operational oversight & Administration

• Ensure operational systems are fit for purpose, regularly reviewed, and continuously improved across the organisation, including recording of assets, filing, archiving, and record-keeping.
• Oversee the management, safety, and maintenance of The Angelou Centre’s main building, ensuring compliance with health & safety and building regulations.
• Manage relationship and contracts with suppliers and maintenance
• Lead on compliance with all statutory and regulatory requirements, including Charity Commission, Companies House, Health & Safety, employment law and
• Lead on GDPR compliance and ensure data protection standards are met across the
• Oversee operational systems, IT infrastructure, and contracts with service providers to support efficient and secure working.

HR & People Management

• Oversee HR systems and processes, ensuring compliance with employment law and best practice.
• Maintain and improve organisational and HR policies, procedures, and processes ensuring confidentiality and compliance.
• Lead the design and delivery of The Angelou Centre’s HR strategy, ensuring alignment with The Angelou Centre’s vision, values and strategic plan.
• Develop and implement a Learning & Development framework to build staff and volunteer skills, leadership capacity, and career progression.
• Oversee recruitment, induction, probation, appraisal, and performance management processes in close consultation with team leads.
• Embed equality, diversity, and inclusion principles across all people management.
• Monitor HR metrics (turnover, training uptake, performance reviews) and provide quarterly reports to the Executive Director and Board.

Leadership & Governance

• Act as a member of the Senior Leadership Team, contributing to strategic planning and organisational decision-making.
• Ensure effective governance administration, including Board support, policy reviews, and risk management.
• Develop and maintain operational risk registers and ensure mitigation measures are in place.
• Provide timely HR, operational, and project delivery reports to the Executive.
• Support Board recruitment, induction, and ongoing.
• Represent The Angelou Centre at relevant strategic forums, networks, and events.
• Prepare and submit quarterly trustee reports for Board meetings, summarising KPI’s, highlighting key achievements, challenges and upcoming priorities.
• Work within relevant Board sub-groups to ensure the Board has suitable plans and practices in place in relation to employment law, employee relations and strategic.
• Support the Executive Director in their role to report to the Board on progress and all matters relating to the discharge of its responsibilities, to enable it to fulfil its roles and responsibilities with respect to AC’s legal obligations.

In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. This job description will be subjected to review, to ensure that it accurately reflects the duties and range of the post.

Person Specification

Experience and Skills

• Proven experience in senior administration roles and project management.
• Proven experience in HR policies and best practices.
• Strong track record in operational management, including facilities oversight, compliance, and supplier/contract management.
• Demonstrable experience in project management, including planning, delivery, monitoring, and evaluation of multi-stakeholder projects.
• Experience in designing and delivering training, staff development programmes, and wellbeing initiatives.
• Proven experience in HR policy development and staff training.
• Experience of developing and maintaining operational systems, including HR records, governance administration, and regulatory compliance.
• Experience of leading diverse teams, setting objectives, and managing.
• Experience of maintaining and developing services that meet the needs of Black and minoritised women and children.
• Solid experience in finance would be an asset.

Knowledge & Qualifications

• Strong knowledge of UK employment law, safeguarding legislation, GDPR, and charity governance requirements.
• Knowledge of health & safety, building compliance, and risk management.
• Understanding of equality, diversity, and inclusion best practice in a workplace.
• Awareness of the barriers and systemic inequalities experienced by Black and racialised women.
• A CIPD Level 5 or equivalent HR qualification (or significant experience at an equivalent level) would be a plus.

Values & Approach

• Commitment to The Angelou Centre’s vision, values, and black feminist.
• Empathy, kindness, and cultural competence, with a commitment to supporting Black and racially minoritised women.
• Strong commitment to equality, diversity, and inclusion, and an ability to embed these principles in HR and operational practices.
• Ability to work flexibly and respond to crisis situations with a trauma-informed.
• Proven track record of collaborative leadership and fostering a positive, inclusive organisational culture.